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We try to be as flexible as possible but when our guests cancel at the last minute it inevitably causes us losses. For this reason we recommend all guests who come from afar to take out cancellation insurance to cover the risk of bad weather, illness, changes in travel plans or travel delays. Below are our maximum charges which could be debited from your credit card. How to avoid these charges? Please don\'t cancel Note also we may consider partially crediting your cancellation fees toward another booking. Please ask about this possibility if you find yourself in this unfortunate situation.

Bookings for 1 apartment for less than 3 weeks:
Cancellation more than 30 days prior to arrival: 20 euro (or 15 GBP in the UK)
Cancellation 29 to 15 days before arrival: 20% of the whole stay
Cancellation 14 to 8 days before arrival: 30% of the whole stay
Cancellation 7 to 4 days before arrival: 50% of the whole stay
No show or cancellation 3 days before arrival: whole stay charge

Bookings for 2 or more apartments or for more than 3 weeks:
Cancellation more than 30 days prior to arrival: 30% of the whole stay
Cancellation 29 to 15 days before arrival: 40% of the whole stay
Cancellation 14 to 4 days before arrival: 60% of the whole stay
No show or cancellation 3 days before arrival: whole stay charge

Cancellation during the stay is only possible after the first month, after a one-month stay a 14 - day notice applies.

In rare cases apartments can become no longer available after a booking has been made. This might happen for varying reasons from water damage to unscheduled building works. In this case we will attempt to reaccommodate our guests in suitable accommodation of our own at a price equivalent to the original agreed. In the case our own accommodation is not available we will not be held responsible for any extra costs the client bears over and above the original price agreed in securing alternative accommodation. In the case re-accommodation is impossible we issue a full refund. Once the payment for the apartment has been made, the client defaults his right to any refund in cases where he leaves before the agreed period.

Please note:

  • Reduction of number of guests or of number of nights, will be subject to a 20 euro (or 15 GBP in the UK) administration fee. The changes must be advised prior to your arrival. If you reduce the number of nights or of guests between 7 days prior to your arrival and the arrival - recalculation of price is not possible. This doesn\'t apply for reservations for more than 10 days and for 2 or more apartments. In such case, reduction of nights will equal a cancellation of booking.

  • Especially for shorter bookings (1-4 nights) or in absolute necessity, we reserve the right to change the apartment for an equivalent or better unit for the same or smaller price.

Contact us 020 3455 5000 | @ 2013 www.holidayapartmentrentalslondon.co.uk. All Rights Reserved.
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